Frequently Asked Questions
Everything you need to know about upgrading your game with premium golf shafts.
How do I know which shaft flex is right for my swing?
Choosing the right flex depends primarily on your swing speed. Generally, golfers with faster swings require Stiff or X-Stiff shafts to maintain control, while those with moderate speeds benefit from Regular or Senior flex to maximize distance.
Do you offer professional installation services?
Yes, we provide professional assembly services. You can select your preferred grip and adapter during the checkout process, and our certified builders will assemble the shaft to your specific clubhead specifications.
What is your return policy on custom-built shafts?
Standard shafts can be returned within 30 days if they are in original, unused condition. However, custom-built shafts that have been cut to specific lengths or have adapters installed are non-refundable unless there is a manufacturing defect.
How long does shipping take for custom orders?
Custom orders typically require 3-5 business days for assembly and quality inspection before shipping. Once dispatched, standard shipping usually takes 2-7 business days depending on your location.
Are the shafts sold on your site authentic?
We are an authorized retailer for all major brands including Fujikura, Mitsubishi, Graphite Design, and True Temper. Every shaft we sell is 100% authentic and backed by the manufacturer's warranty.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor the delivery progress.